Agency Spotter Logo

How To Improve Customer Service in Legacy Bank's App

Design Strategy
Mobile
User Experience
UXDA | Financial UX Design
5.03 Client Reviews
300,000+
10 - 49
Riga, Latvia
View this Agency

Project Description

Banka Kombëtare Tregtare (BKT), the largest and oldest operating commercial bank in Albania, recognized that their digital offerings have lagged behind and needed a revamp to adapt to present-day service requirements. They challenged UXDA to update the bank's legacy operations by designing an app that would enhance customer service and empower clients to make smarter financial decisions. The goal was to change the perception of the brand from complex and formal to friendly and pleasant.

Client

BKT Bank
Agency Spotter Logo
FacebookXYouTube
hello@agencyspotter.com417 12th St W Suite 110, Bradenton, FL 34205 USA© 2012-2024 Agency Spotter LLC

Popular Searches

Marketing Strategy AgenciesBranding AgenciesUser Experience AgenciesWeb Development AgenciesContent Marketing Agencies

Get Started for Brands

How Agency Spotter Works?Agencies Working with Big BrandsTop Agency ReportsHow to Shortlist5 Questions to Ask Agencies SeriesRFP SeriesBrand Concierge Services

About Agency Spotter

AboutBlogContactInvestorsCareersLogos & Badges

Legal & Compliance

User AgreementPrivacy Statement

Top Reports

Top Content Marketing AgenciesTop Digital Marketing AgenciesTop Branding AgenciesTop User Experience AgenciesTop Web Development Agencies

For Agencies and IT Firms

Agency BenefitsClaiming and Adding Your AgencyAgency Badges

Still have Questions?

Site MapFAQs